PERSONABLE AND TRUSTWORTHY
“My name is Keith Alexander and I am the Director of Thrifty Car Rentals, South East Queensland and Northern NSW. I am writing to express my appreciation for the service Trina Henry provide us recently when seeking to purchase an apartment on the Broadwater.
Trina’s level of professionalism, promptness in answering phone calls and/or emails 24/7, and her personable, trustworthy approach was exemplary. She had extensive knowledge of the developers and the apartment complexes on the Gold Coast and had the uncanny ability to find properties to our liking, not formally listed for sale.
Trina is an agent that doesn’t judge a client by what brand of clothing they are wearing or the vehicle they are driving – these qualities are lacking in most agents on the Gold Coast. Nothing was too hard for Trina and the level of negotiation she was willing to undertake to ensure the transaction was completed goes above and beyond the call of duty. The buyer we purchased from was extremely demanding and difficult to deal with, but Trina was patient and hardworking throughout the entire process. She is a valuable asset to the Lucy Cole team.
We would highly recommend the services of Trina’s in terms of her empathy, commitment and thoughtfulness. However, it is her knowledge of how the industry works and her remarkable public relations and problem-solving abilities that truly deserved our written praise and recognition”. – Karen Lamkin & Keith Alexander
“Hi Trina, I would like to thank you for assisting us in the purchase our lovely apartment, 3D The Atrium Resort at Biggera Waters. We are really happy with our purchase and look forward to having you around for a drink on our next visit to celebrate the purchase and to show you the improvements we have made.
Your service to us was “so outstanding “that we could not have purchased from anyone else, if ever someone deserved our business it was you! For you interest, we had pre-arranged from Melbourne to see several agents with the same brief we gave to you, but frankly their performances were miserable in comparison to yours.
I think you showed us through ten different properties on the Gold Coast that were on the market, all of which met our stated criteria. You were very thorough in your selection and utilised our time well to show us what was available. Then finally, after we were unable to negotiate a mutually satisfactory price with the owners of our preferred – 5D, you sold us the alsmot identical 3D which was not even on the market! You listed 3D and sold it to us simultaneously! Quite a remarkable achievement especially with only 10 minutes remaining before our deadline to leave to catch a plane home. In every sense you ‘created’ the sale!
Given that I regard myself as a Professional Salesperson, I can pay you no greater compliment than to address you as another!
Trina, Thank you again for helping find the right property for us and within our budget too. I have no hesitation in recommending you to my friends, regardless of wheter they are buying or selling, as not only did you look after our interests but also believe you served your sellers well too. Keep up the good work”. – Kaye & Bob Lorraine
PROFESSIONALISM AND ENTHUSIASM
Merlena and I wish to express our sincere thanks to you for successfully finding our new home.
It had been many years since you last assisted us and your professionalism, enthusiasm and confidence was refreshing and kept us focused. There were many occasions where we began to think it was all too hard and that circumstances were stacked against us.
You were relentless in your pursuit of properties and always used feedback as motivation for refining your search.
When asked for recommendations by family and friends we provide your name and contact details. We know they will benefit from connecting with you and engaging you to find a buyer and/or a new home.
We thank you with all our heart-felt appreciation. You are professional, with the highest of standards and more than this, you are a genuine person. “– Tony Underwood
“If you are looking for an agent who combines energy, enthusiasm with a tenacious passion to introduce the best possible buyer, for the best possible price for your property, then Trina is the right person. Trina offers expertise not only negotiating the sale, but in the often overlooked area of preparation for sale; In fact Trina’s advice and help in this area made all the difference. Perhaps Trina’s greatest strength is the way she throws herself into the process of sale, taking time to carefully understand both the buyers and seller’s needs. You confidently trust the sale of your house to Trina.” – Roland & Joanne Benowa.
“A completely professional lady who offered excellent communications and guidance skills. Would happily have her sell any of our properties in the future.” – Bentley OConner Vendor
“Trina was always available to answer questions and help us with the settlement process.” – Robyn & Paul Valmadre Buyer
TRINA HENRY – A TRUE LEGEND IN REAL ESTATE
It gives us great pleasure to express how exceptional we found the services of Trina Henry.
We had several potential agents come to our home during a rigorous selection criteria, who all fell short of our expectations.
Unlike most agents we interviewed to sell our house that were set in their selling methodology and relying heavily on statistics for potential sell price, Trina listened to our story and during the whole selling process didn’t lose sight of our visions and desired outcome.
To put it bluntly but professionally, “Trina is like a dog with a bone”, once she has hold of something she won’t let it go until she achieves a successful outcome.
In our dealings with Trina, she not only provided a professional real estate service, but continued to impress with engaging others as required such a financiers, “on call” solicitors for legal advice, Justice of the peace, developers, investors, bankers, councillors, arbitrator the list goes on.
In the end, we knew we had the right person for the job. Trina is switched on 24 hours a day, receiving untimely calls from difficult prospective buyers from 5am in the morning through until midnight.
Trina not only successfully sold our beautiful property, but found us our dream apartment at the right price and within our budget. However, it didn’t end there, as we couldn’t have a pet at our new apartment, we were forced to rent it out, leaving Trina to find us a suitable rental that allowed pets and yes, Trina achieved this for us as well.
In doing so, Trina had now achieved the hat trick, selling our home, found us our dream apartment and secured a rental property for us to live.
Sometimes meeting Trina off site, it was driven home to us that she was some kind of legend in local real estate, with every second person who walked past us while having a coffee, stopping to chat and say hello to her.
We were involved with Trina through the sale process for nearly a year, during which time she virtually gave up every Saturday and Sunday afternoon conducting our open homes, at a location which was some distance away. During this period we had many ups and does, but the whole time Trina was extremely supportive to us, encouraging, positive and conducted herself with absolute professionalism with potentials buyers.
Finally some serious buyers were found, but this was unfortunately just the start of a whole new period of stress and upsets, with several crashed contracts and many tears. During this incredibly stressful period Trina went above and beyond, determined not to lose the sale for either her or us. Together we went through exhaustive and complicated issues with contracts until finally everything fell into place literally one week prior to settlement.
We feel we can categorically state that without Trina, not only would we most likely still be languishing in our unsold home, but also that no other agent would have had the skills, patience and determination to pull off what she achieved during our trying sale process.
We would not hesitate to engage Trina for any future real estate business and as such would strongly recommend Trina to any individual or business thinking of engaging a real estate agent; you will be getting the best personal and professional service. ” – Robin & Vicki Sandman
I am about to settle on Aqua, 300 Marine Parade, Labrador tomorrow afternoon. I wanted to write and let you know that the service I have received from Trina Henry has been outstanding. Trina is a wonderful, warm hearted, caring person. Her attention to my needs during the process of a 90 day settlement which we bought forward to 60 days has made the settlement a very easy process.
When I was in the process of making a decision about my purchase, I was particularly drawn to Trina’s warm personality, not only with me, but with other residents in the building. This was a particular genuine factor in my decision to buy in Aqua.
I want to thank Trina for her service to me as a buyer and have no hesitation in recommending Trina to any Buyer or Vendor on behalf of Lucy Cole.
I gave Trina the responsibility of selling my Luxury apartment.She organised all the advertising and editorials and the campaign was all that I could ask for.More importantly her analysis of the buyers and their potential was spot on and she concluded a sale prior to the end of the Expression of Interest.This involved final negotiation on a Sunday evening after dinner.Very satisfied with the result and would highly recommend her. Dennis